FAQ
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faqs
Q: Return or exchange

A: We at BodyCafé strive to give you the very best seamless shopping experience possible.
However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
Under unfortunate circumstances, where you face any problem or quality* issue with the product, we will exchange the product. Please email us within 24 hours of delivery at hello@bodycafe.in with your order number/ID and pictures of the product. *Kindly do a patch test prior to application.
Exchange of products will be accepted only if the products are returned in saleable condition with original receipt/tags intact and in their original packaging, in undamaged condition and subject to following terms-
Returns and exchanges requests will be subject to checking and vetting by BodyCafé.
Damages due to neglect, improper usage or wrong application will not be covered under our Returns & Refund Policy.
Once your return request has been accepted, the process will be completed within 7-21 business days.
No Refund shall be made once goods are sold. Please check your cart prior to confirming your order. An item maybe eligible for return within 7 days from the date of product delivery if it fulfils any of the following conditions:
Sold in a physically damaged condition.
Has missing parts or accessories
Product packaging not opened, product not used.

Q: Shipping & Delivery

A: Utmost care is taken from our end to ensure your order reaches you safely and in a timely manner. Orders are processed within 1 business day from the date of order unless specified otherwise (on holidays or if in case of crisis). Purchases are shipped by reputed courier agencies. You can expect delivery of the order within 3-7 business days. For locations which are in the interior or in difficult coverage areas, this may take between 10-12 working days.
We will be providing you a tracking ID of your order which will enable you to track the status of your purchase. Shipping agency will aim to make deliveries happen between 10:00 am to 7:00 PM Monday to Saturday, excluding public holidays.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However BodyCafé takes no responsibility for goods signed by an alternative person.
BodyCafé is not responsible for damage after delivery.
For any complaints with regards to your order please contact Customer Care within 48 hours of your order delivery for resolution.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments
We ship products throughout India and all orders of Rs 1000 and above qualify for free domestic shipping*.

  • For bulk orders, shipping charges apply.
Q: Medical Disclaimer

A: At Bodycafe we believe in the benefits associated with our all-natural ingredients in our handmade skin care products. We believe that natural products are wholesome, non-toxic and gentler on the skin.

For centuries essential oils, botanicals, and other natural ingredients have been used in skincare. At Bodycafe we have done extensive research into the possible benefits of these natural ingredients. However, we must make this disclaimer:
While many of the natural ingredients in our handmade products are believed to have therapeutic and healing properties, they are not to be used to treat any form of health problem. We do not recommend the use of these products as an alternate for medical care. Bodycafe is not responsible for any individual reaction to any particular ingredient. We maintain a transparent policy, where each product description on our website includes a complete list of ingredients. People with sensitivities to any listed ingredient should not use the product. We recommend to always do a patch test to ensure the suitability of the product.
The content found on this website is for informational purposes only. Our products are meant for your personal use and the information provided has been collected from other sources to inform you about the possible benefits of herbs, essential oils, and other natural ingredients. Please do not use the information found within this website to self-diagnose any medical conditions or treat any health problems or diseases.
The information provided is not intended to prescribe or be taken as medical advice. Please consult your doctor, should you have any concerns that require medical attention.
This information is for educational purposes only and is not intended to diagnose, treat, cure, or prevent any disease.